Shipping Policy

Thank you for shopping with Maison Austin. Please review our shipping information below.

Order Processing Time

All orders are typically processed within 3 - 5 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing and shipping times may be extended by a few days. If there is a significant delay in the shipment of your order, we will notify you via email.

Please note that processing time is separate from shipping transit time.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.
Delivery timeframes vary based on shipping method selected and destination.

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. Tracking information is typically active within 24 hours of shipment.

Domestic Shipping (United States)

Maison Austin currently ships to:

• Addresses within the United States

• U.S. Territories

• APO / FPO / DPO addresses

International Shipping

At this time, Maison Austin does not regularly ship outside of the United States. However, we may consider international orders on a case-by-case basis.

If you are located outside the U.S. and wish to place an order, please contact us at hello@maison-austin.com prior to purchasing. International orders, if accepted, may be subject to:

• Additional shipping fees

• Customs duties, taxes, or import charges

• Extended delivery times

Any applicable customs or import fees are the responsibility of the customer.

Delivery times may vary depending on carrier performance and destination.

Shipping Delays

Maison Austin is not responsible for delays caused by:

• Carrier issues

• Weather conditions

• Customs processing

• Incorrect or incomplete shipping information provided at checkout

Please ensure your shipping address is accurate before submitting your order.

Lost, Stolen & Insured Shipments

Maison Austin is not responsible for packages that are lost or stolen once the shipment has been marked as delivered by the carrier. Delivery confirmation and tracking status provided by the carrier serve as proof of delivery.

Lost Packages (In Transit)

If your order appears to be lost in transit and has not been marked as delivered, please contact us at hello@maison-austin.com within 7 days of the expected delivery date. We will assist in opening an investigation with the shipping carrier.

Delivered but Not Received

If tracking indicates that your package has been delivered but you have not received it, we recommend that you:

• Verify the shipping address provided at checkout

• Check with household members, neighbors, or building management

• Contact the shipping carrier directly to file a claim

Maison Austin cannot replace or refund orders confirmed as delivered by the carrier.

Shipping Insurance

Shipping insurance may be offered at checkout or added upon request. If shipping insurance is purchased, claims for lost or damaged packages will be handled in accordance with the insurance provider’s terms.

If shipping insurance is not selected, Maison Austin is not responsible for replacement or refund of lost, stolen, or damaged packages once the order has been shipped.

Incorrect Shipping Information

Maison Austin is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Orders returned to us due to address errors may require additional shipping fees to be resent.

Chargebacks & Payment Disputes

By completing a purchase on our website, you acknowledge that delivery confirmation and carrier tracking constitute valid proof of fulfillment. Chargebacks or payment disputes for orders marked as delivered may be contested using carrier documentation.

Questions

If you have any questions about shipping, delivery times, or special requests, please contact us at hello@maison-austin.com and we’ll be happy to assist.